Ag Retail Loan Servicing Specialist

About Our Opportunity

The Ag Retail Loan Servicing Specialist provides exceptional internal and external customer service by supporting the delivery of consumer financial services and loan servicing needs. This role processes transactions, maintains accurate loan and customer data, and responds to internal and external inquiries to ensure a consistent and compliant loan servicing experience. The specialist contributes to operational accuracy, risk mitigation, and client service by following established procedures and supporting continuous improvement.

The Ag Retail Loan Servicing Specialist builds foundational knowledge and skills to contribute to core work within the team. Team members focus on learning processes, applying guidance from more experienced colleagues, and delivering accurate work in a supportive, structured environment. They are developing confidence, strengthening capability, and gaining familiarity with our systems, relationships, and expectations.

How You Will Spend Your Time

• Process and validate loan servicing transactions (e.g., payments, cash movements, adjustments, accruals, and billing) ensuring accuracy, timeliness, and adherence to procedures.
• Maintain and review loan, customer, and transaction data across servicing and accounting systems to ensure completeness, accuracy, and compliance with regulatory and internal standards.
• Provides excellent customer service by answering internal and external customer phone calls and providing innovative solutions.
• Researches issues, interprets loan agreements, and provides clear and accurate information to internal customers.
• Identify and resolve routine to moderately complex operational issues, escalating higher-risk or complex discrepancies as appropriate.
• Support reporting, audit, and control processes by monitoring outputs, gathering documentation, and contributing to process improvements and standardization efforts.
• Completes assigned tasks accurately by following established processes, guidance, and quality standards.
• Applies direction from more experienced team members to build skill, confidence, and reliability.
• Maintains organized, complete, and dependable work products that support team workflow.
• Asks questions to clarify expectations and deepen understanding of systems, processes, and procedures.
• Contributes to team goals through collaboration, communication, and consistent follow-through.
• Identifies opportunities to strengthen personal work habits, accuracy, and efficiency as skills develop.

Education & Experience

• High School diploma/GED with 3 years relevant experience required.
•  Bachelor's Degree preferred. 

Mental & Physical Requirements

While performing the responsibilities of this role, team members typically sit for extended periods, use hands for computer and office tasks, and communicate verbally. Standing or walking may be required on a frequent basis, with occasional reaching, lifting, or moving items weighing up to ten pounds. Vision requirements include close and distance vision. The work environment generally involves a moderate noise level. This role requires sustained mental focus, problem-solving, and the ability to manage multiple tasks, with extended computer use common. Some positions may include additional physical or mental requirements related to driving, such as holding a valid driver’s license and the ability to travel long distances. Reasonable accommodations will be considered to enable individuals to perform the essential functions of the role.