Resolutions Officer - Kentucky

About Our Opportunity

The Resolutions Officer serves the Association's internal and external customers by managing and servicing assigned accounts that are substandard classified. The primary goal of the Resolutions Officer is to assist a borrower in returning to viability or assist in exiting the lending relationship if viability is not possible. Resolutions Officers work with customers to evaluate the financial position and facilitate servicing options on accounts where viability is attainable.   

This role applies solid functional knowledge and sound judgment to deliver dependable, high-quality work with minimal direction. Team members at this level manage moderately complex responsibilities, balance priorities effectively, and contribute meaningful insights that support team and functional performance. They are trusted to navigate varied situations, identify improvement opportunities, and operate with increasing autonomy.

How You Will Spend Your Time

• Manages a multi-million dollar high-risk loan portfolio, understanding customer needs and financial information to develop and execute action plans to resolve adverse accounts, return them to viability, or determine future lending relationships.
• Partners closely with Retail, Retail Credit, and other business units to understand customer operations, proactively identify emerging risk, and establish appropriate servicing strategies.
• Maintains strong customer communication and service standards while balancing borrower needs with sound credit administration, acceptable non accrual levels, and regulatory requirements, including Borrower Rights.
• Analyzes and explains customer financial information, builds expertise in agricultural and residential credit, and makes well supported credit decisions within delegated authority using the Agrilytic decisioning tool.
• Promotes proactive risk management practices by documenting action steps, coaching peers, and delivering group training focused on effective servicing of high risk accounts.
• Manages assigned work with minimal direction delivering a high degree of accuracy, quality and timely completion.
• Applies functional knowledge and judgment to evaluate information and make informed decisions.
• Anticipates needs, manages competing priorities, and proactively communicates status or risks.
• Supports process improvements by identifying gaps and recommending practical solutions.
• Collaborates effectively across teams to advance shared goals and business outcomes.
• Serves as a resource to less experienced team members through informal guidance.

Education & Experience

• Bachelor's degree with 3 years relevant experience required. 

Mental & Physical Requirements

While engaged in this position, team members will routinely sit, use hands for tasks, and communicate orally. Standing or walking is frequently required, while occasional demands include reaching with hands and arms, and lifting or moving up to ten pounds. Vision requirements encompass close and distance vision. The work environment typically has a moderate noise level. This role may entail a blend of mental and physical capabilities, requiring strong mental acuity, problem-solving skills, and occasional physical tasks such as standing, lifting, or extended computer usage. Some roles may require physical or mental requirements related to driving, such as a valid driver's license, and the ability to drive a long-distance. Reasonable accommodations will be considered for individuals as requested.