Account Specialist - Chattanooga

About Our Opportunity

Our Account Specialist provides exceptional customer service by delivering financial services. Customer service is defined as internal and external customer care. Responsibilities include loan origination and delivery of credit, evaluating the portfolio to identify cross-selling opportunities and marketing campaigns for those opportunities, and continued communication with the customer during the loan approval process.

How You Will Spend Your Time

• Creates an exceptional customer experience by delivering timely and thorough service in a way that exceeds customer expectations while meeting internal deadlines.
• Works with peers and customers to understand customer goals, credit strengths and weaknesses to deliver value-added information that will assist them in their farming operation.
• Establishes, develops, and maintains strong customer relationships by sharing in active conversations and consistently providing exceptional customer service.
• Utilizes technology effectively to serve customers.
• Obtains and processes new applications, renewals, and loan servicing requests.
• Interprets and evaluates financial information; asks to probing/ follow up questions to recommend the appropriate product or service.
• Delivers loan decisions, talking points and conditions.
• Occasional involvement in joint sales calls to enhance customer relationships.
• Follows guidance in all process guides as appropriate for the role, proactively staying up to date with all association changes/ownership/accountability.
• Renewal administration including requesting financial information from customers, meeting with customers, inputting financial information and adhering to targets and timelines.
• Proactively evaluate the portfolio and assess customer information to cross-sell products.
• Partners with Financial Officers to plan and implement marketing strategies.
• Utilizes new tools and resources to deliver an exceptional customer experience.

Minimum Education & Experience

Bachelor's Degree in Agriculture, Business or related field.

At least six years of successful experience in two or more of the following areas: financially related customer service, loan processing, loan servicing.

Farm Credit Mid-America experience or extensive knowledge of agricultural industry (personal, professional or educational) preferred. 

Mental and Physical Requirements

While engaged in this position, team members will routinely sit, use hands for tasks, and communicate orally. Standing or walking is frequently required, while occasional demands include reaching with hands and arms, and lifting or moving up to ten pounds. Vision requirements encompass close and distance vision. The work environment typically has a moderate noise level. This role may entail a blend of mental and physical capabilities, requiring strong mental acuity, problem-solving skills, and occasional physical tasks such as standing, lifting, or extended computer usage. Some roles may require physical or mental requirements related to driving, such as a valid driver's license, and the ability to drive a long-distance. Reasonable accommodations will be considered for individuals as requested.