Director Retail Operations Ag Lending - TN

About Our Opportunity

The Director Retail Operations provides direct leadership to the Retail Operations Team to effectively support the sales and lending process consistent with association goals.  Primary responsibilities include leading, coaching and developing team members across multiple retail locations in order to deliver exceptional, customer-centric, financial services experience by facilitating workflow and processes.

How You Will Spend Your Time

• Coordinates and collaborates with leaders across the association by supporting the overall customer experience and sales delivery to drive consistency, work share, and the overall success through participating in committees, projects and strategic initiatives.
• Defines team operating standards and monitoring internal procedures and processes while adhering to compliance and regulatory laws. Knowledge of business, industry and customer relations, supplemented with appropriate technical expertise to facilitate solutions.
• Achieves results through leadership of team members throughout their assigned marketplace as well as influencing team members in other areas of the organization.
• Leads and coaches others, setting team's direction, evaluating performance, maintaining accountability in performance, compensation and other employment decisions.
• Establishes and maintains positive work environment that promotes continuous learning, development, recruitment and retention of highly effective employees.
• Leads by modeling our values, inspiring a shared vision, challenging the process, encouraging and enabling others to act. Establishing and maintaining a positive work environment that promotes continuous learning, development, recruitment and retention of highly effective employees.
• Conducts loan reviews per the loan review guidelines and using the findings to grant authorities, coach and develop operations team members and provide meaningful feedback to Regional Vice Presidents.
• Establishes and maintains internal and external relationships while participating in Association and industry organizations to gain knowledge, share information, and enhancing the Association’s brand.
• Represents and communicates the mission and values of Farm Credit Mid-America.
• Complies with conduct policy, security policy and confidentiality expectations.
• Any additional duties needed to help fulfill our Mission and abide by Our Compass.

Minimum Education & Experience

Bachelor's Degree in agriculture, Business or related field preferred. High school or GED required.  7-9 years professional experience in financial services, lending, customer support or similar related field.  Demonstrated skills to lead a team of people.

Mental & Physical Requirements

While engaged in this position, team members will routinely sit, use hands for tasks, and communicate orally. Standing or walking is frequently required, while occasional demands include reaching with hands and arms, and lifting or moving up to ten pounds. Vision requirements encompass close and distance vision. The work environment typically has a moderate noise level. This role may entail a blend of mental and physical capabilities, requiring strong mental acuity, problem-solving skills, and occasional physical tasks such as standing, lifting, or extended computer usage. Some roles may require physical or mental requirements related to driving, such as a valid driver's license, and the ability to drive a long-distance. Reasonable accommodations will be considered for individuals as requested.