Business Solutions Manager

About Our Opportunity

The Business Solutions Manager works closely with end users, leaders and other essential partners to support the association’s end-to-end lending processes. Contributes business knowledge as SME to develop, implement, and enhance business processes and technology systems to meet business needs and mitigate operational and compliance risk. Supports the association through facilitation and implementation of initiatives, processes, and products in the areas of lending, retail operations and technology support. Provides second level support to business users for technology systems, credit policies/procedures, business process workflows and documentation and retail lending operations. Coordinates communications and assists with the development and execution of training on systems and processes. 

How You Will Spend Your Time

• Engages key stakeholders to execute the overall business process vision. Coordinate cross-functional teams as the main liaison between various departments; Proactively solicits feedback and works collaboratively to facilitate, identify, recommend, and implement continuous improvement initiatives and system enhancements.
• Leads process innovation and represent the business by contributing to the achievement of association goals and objectives through strategic projects, critical run the business initiatives and departmental requests. 
• Facilitates the development, improvement, documentation and retention of lending and retail office operations process and procedures. Creates, maintains, updates, and improves library of process maps and tables, procedures, and process guides for lending business segments and programs. 
•  As technology business owner, coordinate with Product Owners and business technology to facilitate the design and development of business rules, strategies and workflows, process improvement and/or system enhancements based on business needs and analysis. 
• Manages and prioritize backlog for process and technology improvement requests. Works proactively with the business to manage expectations for completion. 
• Supports change management initiatives by providing end users with process documentation to enable efficient, compliant execution of job responsibilities. 
• Works in a collaborative manner with peers, extended Operational Process Excellence team members and other partners including but not limited to, technology, business segments, legal, risk, compliance, and organizational development. 
• Represents and communicates the mission and values of the association and comply with its conduct policy, security policy and confidentiality expectations.

Minimum Education & Experience

• Bachelor’s degree in Business, Agriculture, Technology or related field preferred; equivalent training and experience will be considered.  
• Minimum of two to three years credit, lending, lending operations, business analysis or technology experience, preferably within the finance industry.
• Minimum of two to three year’s experience researching, analyzing and working with or developing business processes and technology solutions.  

Mental & Physical Requirements

While engaged in this position, team members will routinely sit, use hands for tasks, and communicate orally. Standing or walking is frequently required, while occasional demands include reaching with hands and arms, and lifting or moving up to ten pounds. Vision requirements encompass close and distance vision. The work environment typically has a moderate noise level. This role may entail a blend of mental and physical capabilities, requiring strong mental acuity, problem-solving skills, and occasional physical tasks such as standing, lifting, or extended computer usage. Some roles may require physical or mental requirements related to driving, such as a valid driver's license, and the ability to drive a long-distance. Reasonable accommodations will be considered for individuals as requested.