Customer Education Manager

Posting Date: Jan 29, 2025

Location:

Louisville, KY, US, 40299 Albany, OH, US, 45710 Greensburg, IN, US, 47240 Jonesboro, AR, US, 72404 Celina, OH, US, 45822 Remote, NV, US, 89310 Bowling Green, KY, US, 42101 Remote, CO, US, 80444 Lexington, KY, US, 40511 Rochester, IN, US, 46975 Mt Sterling, KY, US, 40353 Columbia, TN, US, 38401 Orwell, OH, US, 44076 Chattanooga, TN, US, 37421 Hardinsburg, KY, US, 40143 McMinnville, TN, US, 37110 Mount Orab, OH, US, 45154 Paragould, AR, US, 72450 Evansville, IN, US, 47725 Marion, AR, US, 72364 Temecula, CA, US, 92590 Eaton, OH, US, 45320 Baltimore, OH, US, 43105 Russellville, KY, US, 42276 Henderson, KY, US, 42420 Athens, TN, US, 37303 Wynne, AR, US, 72396 Fayetteville, TN, US, 37334 Ripley, TN, US, 38063 Gray, TN, US, 37615 Rensselaer, IN, US, 47978 Williamsport, IN, US, 47993 Cookeville, TN, US, 38501 Scottsburg, IN, US, 47170 Denver, CO, US, 80019 Maryville, TN, US, 37801 Franklin, IN, US, 46131 Owensboro, KY, US, 42301 Springfield, TN, US, 37172 Elizabethtown, KY, US, 42701 Bloomington, IN, US, 47404 Santa Rosa, CA, US, 95403 Sugarcreek, OH, US, 44681 Crawfordsville, IN, US, 47933 Louisville, KY, US, 40223 London, OH, US, 43140 Lebanon, TN, US, 37090 Hagerstown, IN, US, 47346 Marion, IN, US, 46953 Campbellsville, KY, US, 42718 Delphos, OH, US, 45833 Durango, CO, US, 81301 Utica, OH, US, 43080 Jasper, IN, US, 47546 Shelbyville, KY, US, 40065 Columbus, IN, US, 47203 Anderson, IN, US, 46012 Springfield, OH, US, 45504 Bellefontaine, OH, US, 43311 Lagrange, IN, US, 46761 Remote, KS, US, 67207 Maysville, KY, US, 41056 Bluffton, IN, US, 46714 Corydon, IN, US, 47112 Shelbyville, TN, US, 37160 Stryker, OH, US, 43557 Somerset, KY, US, 42503 Dickson, TN, US, 37055 Greeneville, TN, US, 37745 Murfreesboro, TN, US, 37130 Versailles, OH, US, 45380 Lawrenceburg, TN, US, 38464 Wooster, OH, US, 44691 Hopkinsville, KY, US, 42240 Columbia City, IN, US, 46725 Glasgow, KY, US, 42141 South Bend, IN, US, 46614 Lafayette, IN, US, 47905 Poplar Grove, AR, US, 72374 Valparaiso, IN, US, 46383 Norwalk, OH, US, 44857 Knoxville, TN, US, 37912 Alliance, OH, US, 44601 Osceola, AR, US, 72370 Circleville, OH, US, 43113 Remote, NM, US, 87505 Mansfield, OH, US, 44906 Humboldt, TN, US, 38343 Cambridge, OH, US, 43725 Washington CH, OH, US, 43160 Somerville, TN, US, 38068 Kokomo, IN, US, 46901 Greencastle, IN, US, 46135 Rushville, IN, US, 46173 Washington, IN, US, 47501 Dresden, TN, US, 38225

Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences.

Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 12 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.

SCHEDULE: Full Time, Hybrid
TRAVEL REQUIRED: 25% - 50%

COMPENSATION: $78,522.00 to $150,980.00 base salary plus potential for variable compensation. Base pay is determined by your skills, qualifications, experience, and location. Farm Credit Mid-America/Rural 1st may compensate outside of the salary range for bona fide reasons not related to membership in a protected class.

About Our Opportunity

The Customer Education Manager sets the education strategy for the Farm Credit Mid-America and Rural 1st brands. This position provides operational support, facilitates educational programming and outreach, and collaborates with retail and cross-functional teams to obtain pertinent feedback and deliver an exceptional customer experience.

How You Will Spend Your Time

Works to develop, design, coordinate and deliver highly effective in-person and virtual learning opportunities to create value for customers and engage with the various marketplaces.
Develops and maintains a learning library; seeks development, promotion, and maintenance of online educational tools.
Manages third party relationships and budgets in order to provide in-person and virtual learning opportunities for customers.
Coordinates and collaborates with Retail, Brand Experience, and other internal teams to solicit ongoing feedback and identify customer development needs to create best in class customer education content delivery (i.e. program content, promotional materials, thought leadership, etc.) targeted at meeting identified needs.
Partners with the Brand Experience teams to maintain consistency and integrity of the portfolios, programs and products.
Serves as the primary customer contact for the online educational programming, when available; seeks to create effective communication prior to and after educational programming.
Monitors and tracks participant progress of educational programming.
Works closely with Growing Forward, Emerging Markets, and team members to identify needs and opportunities, ultimately connecting the dots with existing and new partners to meet those needs.
Remains active/visible in local/regional farmer organizations promoting relevant programs through external education and building a network of influencers.
Strategically selects appropriate industry leaders and public speakers to facilitate during events or partner with for educational programming.
Executes monthly reporting that highlights and tracks current, future and completed initiatives.
Completes quarterly board reports for designated areas of focus.
Works with the Growing Forward Manager to ensure all program requirements are met and the Growing Forward program remains acceptable.

Minimum Education & Experience

Bachelor's Degree in agriculture, business, education, or related degree. 4 years successful experience in similar position or field.

Mental & Physical Requirements

While engaged in this position, team members will routinely sit, use hands for tasks, and communicate orally. Standing or walking is frequently required, while occasional demands include reaching with hands and arms, and lifting or moving up to ten pounds. Vision requirements encompass close and distance vision. The work environment typically has a moderate noise level. This role may entail a blend of mental and physical capabilities, requiring strong mental acuity, problem-solving skills, and occasional physical tasks such as standing, lifting, or extended computer usage. Some roles may require physical or mental requirements related to driving, such as a valid driver's license, and the ability to drive a long-distance. Reasonable accommodations will be considered for individuals as requested.

Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family. Here is a highlight of our Total Rewards and Benefits.

Farm Credit Mid-America is an equal opportunity employer, and all applicants will receive consideration for employments without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other category protected by law.