Director of Rural 1st Loan Servicing

Posting Date: Sep 5, 2025

Location:

Louisville, KY, US, 40299

Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences.

Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 13 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.

SCHEDULE: Full Time, Hybrid
TRAVEL REQUIRED: 0% - 25%

COMPENSATION: $99,925.00 to $174,051.00 base salary plus potential for variable compensation. Base pay is determined by your skills, qualifications, experience, and location. Farm Credit Mid-America/Rural 1st may compensate outside of the salary range for bona fide reasons not related to membership in a protected class.

About Our Opportunity

The Director of Rural 1st Loan Servicing provides leadership and strategic direction for the Loan Servicing team
that supports multiple business functions. This position is responsible for ensuring appropriate financial
practices, accounting principles, and controls are applied. This position oversees cross-functional projects,
resolution of customer service issues relating to accounting or financial systems and provides support to
customers and vendors.

The Director works closely with other leaders in the association to support collaborative relationships so that
team members provide support and share expertise in areas pertaining to accounting and financial support.

How You Will Spend Your Time

Leading and coaching others, setting team's direction and deploying resources, evaluating performance,
reviewing pay and recommending employment decisions.
Defining team operating standards and monitoring adherence to essential procedures.
Achieving results by leading members of the team as well as collaborating with leaders in other areas of the
association.
Maintaining technical expertise, business and industry knowledge, and process development capabilities.
Being accountable for performance and results in business, functional or operational areas.
Developing processes and programs that promote an understanding and positively contribute to providing an
excellent customer experience.
Modeling organizational values, inspiring a shared vision and engaging with their teams to build and grow a
vibrant, positive culture.
Adjusting departmental plans and priorities to address resource and operational challenges with focus on the
next one to two years' priorities.
Making decisions within their area of responsibility based on policies, procedures and the business plan.
Using resources availability and functional objectives to achieve departmental goals.
Applying acquired expertise to analyze and solve problems without clear precedent.
Developing and maintaining positive working relationships with peers, functional leaders and other
stakeholders.
Coordinating and collaborating with cross-functional leaders to make recommendations and solve problems.
Providing technical guidance to employees, colleagues and customers.

Minimum Education & Experience

Bachelor’s degree in finance, accounting, or business; five years of progressively responsible work experience demonstrating transferable skills relevant to the role ; advance degree (MBA) and professional certifications (CMA, CPA) preferred.

Mental & Physical Requirements

Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family. Here is a highlight of our Total Rewards and Benefits.

Farm Credit Mid-America is an equal opportunity employer, and all applicants will receive consideration for employments without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other category protected by law.