ServiceNow CMDB Admin

About Our Opportunity

The Enterprise Systems Analyst (SA) will coordinate technical projects, perform impact analysis and maintain enterprise systems documentation. The SA is expected to gain an understanding of business processes and the underlying technical systems that support them.

How You Will Spend Your Time

1. Coordinate with stakeholders on projects
2. Define requirements for enterprise documentation
3. Create current and future state system documentation
4. Maintain system documentation for ongoing changes
5. Facilitate team processes
6. Represent the mission and values of FCMA and comply with its conduct policy, security policy and confidentiality expectations
7. Perform other responsibilities as assigned

Minimum Education & Experience

A minimum of four years direct experience in a business analyst role or Bachelor’s degree in business, accounting, computer science or related field and at least one year of direct experience developing business requirements and documenting systems; strong project management skills, oral and written communication skills, and analytical skills necessary; understanding of Agile processes with some exposure to related projects expected.

Service Now and CMDB experience preferred. 

Mental & Physical Requirements

• Engage in telephone and face-to-face conversation to serve customers and give and receive information from customers, staff, vendors, outside consultants and the public.
• Use a computer and similar office technology and tools.  This involves reading the screen and keying/typing information.
• Speak and make presentations to individuals or groups on technical subjects related to job.
• Travel via auto or commercial transportation to carry out essential responsibilities of the job.
• Successfully interact with and represent the organization to customers, staff, officers, board members, vendors, and/or the public at all levels.
• Provide sound technical advice to customers and other staff in the subject field(s) related to this position.
• Understand and explain various subject matter and consulting concepts, programs, terminology, and methods.
• Reason, judge, compare, calculate, evaluate, decide, and critique such information as written material, numerical data, responses to customer needs, and/or other related work activities.