ServiceNow CMDB Admin

Posting Date:  May 20, 2023

Louisville, KY, US, 40299

Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences.


Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 11 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.  


SCHEDULE:  Full Time 

About Our Opportunity

The Enterprise Systems Analyst (SA) will coordinate technical projects, perform impact analysis and maintain enterprise systems documentation. The SA is expected to gain an understanding of business processes and the underlying technical systems that support them.

How You Will Spend Your Time

  1. Coordinate with stakeholders on projects
  2. Define requirements for enterprise documentation
  3. Create current and future state system documentation
  4. Maintain system documentation for ongoing changes
  5. Facilitate team processes
  6. Represent the mission and values of FCMA and comply with its conduct policy, security policy and confidentiality expectations
  7. Perform other responsibilities as assigned

Minimum Education & Experience

A minimum of four years direct experience in a business analyst role or Bachelor’s degree in business, accounting, computer science or related field and at least one year of direct experience developing business requirements and documenting systems; strong project management skills, oral and written communication skills, and analytical skills necessary; understanding of Agile processes with some exposure to related projects expected.

Service Now and CMDB experience preferred. 

Mental & Physical Requirements

  • Engage in telephone and face-to-face conversation to serve customers and give and receive information from customers, staff, vendors, outside consultants and the public.
  • Use a computer and similar office technology and tools.  This involves reading the screen and keying/typing information.
  • Speak and make presentations to individuals or groups on technical subjects related to job.
  • Travel via auto or commercial transportation to carry out essential responsibilities of the job.
  • Successfully interact with and represent the organization to customers, staff, officers, board members, vendors, and/or the public at all levels.
  • Provide sound technical advice to customers and other staff in the subject field(s) related to this position.
  • Understand and explain various subject matter and consulting concepts, programs, terminology, and methods.
  • Reason, judge, compare, calculate, evaluate, decide, and critique such information as written material, numerical data, responses to customer needs, and/or other related work activities.

Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family.  Here is a highlight of our Total Rewards and Benefits.


Farm Credit Mid-America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law.




Nearest Major Market: Louisville