Financial Operations Quality Manager

About Our Opportunity

The Financial Operations Quality Manager reports to the Head of Accounting Operations and is primarily responsible for developing, implementing and ensuring quality control measures are completed within Financial Operations. This role will be reviewing controls and ensuring high standards and continuous improvement; in addition to gathering the proper data and presenting the analysis of the data.  It is also responsible for the financial compliancy, quality and credit reporting across the entirety of Finance / Accounting operation.

How You Will Spend Your Time

• Implement controls and quality control measures for customer notifications and credit bureau reporting.
• Ensure controls are completed according to guidelines and maintain high quality.
• Review data for trends and identify opportunities for improvement.
• Develop and manage vendor relationships; conduct industry research and vet potential vendors.
• Regularly assess existing vendors for customer notifications and credit bureau reporting.
• Collect and analyze data to create controls and identify trends.
• Communicate trends and opportunities effectively to relevant parties.
• Collaborate with teams across Financial Operations, Compliance, and other business segments to ensure high quality for customer notifications and credit bureau reporting.
• Utilize industry knowledge to make improvements and ensure accuracy.
• Facilitate testing plans for customer notifications, credit bureau reporting, and other high impact areas due to system changes; accounting for upstream and downstream implications.
• Demonstrate strong leadership, communication, and facilitation skills, with the ability to bridge the gap between business needs and technical delivery
• Develop and support initiatives to improve quality.

Minimum Education & Experience

Associate's Degree required in accounting, finance, business administration, economics or a related field, plus a minimum of six (6) years of progressively responsible work experience demonstrating transferable skills relevant to the role.

Bachelor's Degree in accounting, finance, business administration, economics or a related field preferred. A minimum of four (4) years of relevant experience developing, implementing and ensuring quality functions to assure conformance to internal procedural requirements, advance quality policies and initiatives, as well as promote and support continuous improvement efforts.

Mental & Physical Requirements

While engaged in this position, team members will routinely sit, use hands for tasks, and communicate orally. Standing or walking is frequently required, while occasional demands include reaching with hands and arms, and lifting or moving up to ten pounds. Vision requirements encompass close and distance vision. The work environment typically has a moderate noise level. This role may entail a blend of mental and physical capabilities, requiring strong mental acuity, problem-solving skills, and occasional physical tasks such as standing, lifting, or extended computer usage. Some roles may require physical or mental requirements related to driving, such as a valid driver's license, and the ability to drive a long-distance. Reasonable accommodations will be considered for individuals as requested.