Food and Agribusiness Loan Servicing Specialist

About Our Opportunity

The Food and Agribusiness Loan Servicing Specialist provides exceptional internal and external support in the delivery of financial services and loan accounting needs for Participations, Syndications, Investments, Secondary Markets, and Capital Markets. This position will independently manage and maintain assigned portfolios. Responsibilities include ensuring the quality and accuracy of customer and loan data within our Accounting and Servicing systems. They answer and support questions from our internal and external customers, ensuring a seamless experience.  They uphold compliance and regulatory guidelines to minimize risk to the association.

How You Will Spend Your Time

• Establishes, develops, and maintains strong internal and external customer relationships by coaching others and consistently providing quality service that is timely, thorough, responsive, and exceeds customer expectations.
• Works with borrowers and internal partners to understand customer goals and delivers value- added/ constructive financial information.
• Process, review and approve requested financial transactions and complex calculations originated from business partners across multiple time-zones, while also validating transactions generated by teammates.
• Execute domestic and international daily cash management and banking duties, including cash movements (wire transfer, ACH, settlement), cash/non-cash posting, payment issue resolution.
• Respond to various operational issues of the highest complexity within commitment and loan processing and documentation area including custom accrual, pricing, payment, and billing.
• Enforce association fraud prevention and compliance by processing and obtaining approval for outgoing wires, ACH disbursement setups, and fraud review.
• Monitor reports and take further action as appropriate.
• Acquire and maintain knowledge of accounting systems, association practices and procedures, GAAP guidelines, and cash management products and protocols to provide technical support to Farm Credit Mid-America internal/external teams, while maintaining the integrity and control processes surrounding treasury and cash management functions.
• Read and interpret participation agreements, Loan Agreements and Credit Agreements as it relates to loan servicing and administration.

Minimum Education & Experience

Associate's Degree or equivalent classroom hours or Years of relevant professional level work experience may be considered in lieu of degree requirements. Plus experience in loan servicing, accounting, banking or financially related customer support while using a variety of business software, demonstrating proficiency in Excel.

Responsibilities typically include:

• Work is routine or follows standard procedures.
• Work is closely supervised.
• Communicates information that requires little explanation or interpretation.

Mental & Physical Requirements

While engaged in this position, team members will routinely sit, use hands for tasks, and communicate orally. Standing or walking is frequently required, while occasional demands include reaching with hands and arms, and lifting or moving up to ten pounds. Vision requirements encompass close and distance vision. The work environment typically has a moderate noise level. This role may entail a blend of mental and physical capabilities, requiring strong mental acuity, problem-solving skills, and occasional physical tasks such as standing, lifting, or extended computer usage. Some roles may require physical or mental requirements related to driving, such as a valid driver's license, and the ability to drive a long-distance. Reasonable accommodations will be considered for individuals as requested.