Fraud Manager

About Our Opportunity

This position will develop, implement, enhance and maintain aspects of a fraud program to promote adherence to internal fraud-related procedures and processes and existing, new or revised regulatory requirements and/or best practices. Serve as a fraud subject matter expert for the Association.

How You Will Spend Your Time

• Assist with the development, implementation and maintenance of the Association’s fraud program for identifying, measuring, monitoring and reporting fraud risk.
• Research, recommend and implement fraud detection and investigation software.
• Work alerts from third party vendor to determine whether fraud has occurred.
• Ensure that policies, procedures and programs comply with applicable regulatory requirements and mitigate fraud risk.
• Assist in the implementation of the Association’s fraud policies, processes and procedures for all business units including identification, prevention, detection and response.
• Assist in the creation, review and updating of processes, procedures and job aides.
• Develop adherence and escalation framework for fraud program.
• Coordinate with Organizational Development and other teams to develop and facilitate fraud training programs appropriate for job roles.
• May create and deliver fraud-related training.
• Develop reporting that outlines shifting fraud trends to mitigate fraud losses for reporting to Operational Risk Committee and other stakeholders.
• Lead fraud sub-team/committee to discuss trends and losses that reports to Operational Risk Committee.
• Assist leadership in determining acceptable fraud risk tolerances.
• Provide direct support to various business functions and/or retail offices in the application of business processes to identify fraud red flags and promote mitigation solutions.
• Field inquiries, interpret questions, research, and provide appropriate and timely guidance and assistance.
• Make effective recommendations to mitigate risk.
• Serve as a subject matter expert on fraud-related matters as projects and initiatives are introduced, implemented and revised.
• Participate on the front end of new product and service development to proactively consider and address fraud issues during implementation as well as provide ongoing support post-implementation.
• Lead activities or projects to effectively implement fraud risk-mitigation controls and principles.
• Monitor emerging fraud issues and assist in assessing potential exposure to the Association.
• Investigate all fraud-related cases referred by business partners.
• Conduct interviews with customers, employees and potential victims to compile research.
• Maintain detailed records of all investigations.
• Assist Legal with gathering information to ensure criminal referrals are completed as required.
• Facilitate partnership with law enforcement when necessary to assist investigations.
• Work with cross-functional teams including Risk, Legal, Compliance, Business Technology, Audit, and Lending Support.
• Develop and maintain Association-wide fraud risk assessment.
• Participate in the development and/or presentation of an overview of the Association’s fraud program to senior leaders or others as appropriate or requested.
• Effectively communicate fraud concepts in person and in writing.
• Participate in creating fraud updates for employees and customers to post on company intranet, website or distribution via other channels.
• Represent and communicate the Association’s purpose and values.
• Comply with Association conduct and security policies and confidentiality expectations.

Education & Experience

• Bachelor's degree with 5 years relevant experience required. Experience in the fraud or anti-money laundering field related to commercial lending, consumer lending, consumer or agricultural servicing, or another highly regulated field relating to financial services. 
• Certified Fraud Examiner, Certified AML or Fraud Professional (CAFP) designation, preferred.  

Mental & Physical Requirements

While engaged in this position, team members will routinely sit, use hands for tasks, and communicate orally. Standing or walking is frequently required, while occasional demands include reaching with hands and arms, and lifting or moving up to ten pounds. Vision requirements encompass close and distance vision. The work environment typically has a moderate noise level. This role may entail a blend of mental and physical capabilities, requiring strong mental acuity, problem-solving skills, and occasional physical tasks such as standing, lifting, or extended computer usage. Some roles may require physical or mental requirements related to driving, such as a valid driver's license, and the ability to drive a long-distance. Reasonable accommodations will be considered for individuals as requested.