Product Owner DNA

About Our Opportunity

Our Product Owner of Fiserv DNA serves as the primary liaison between business users, project teams, and vendors in the design, development, and ongoing evolution of business systems that enable the Associations’ loan servicing processes.
 
This role will require an in-depth knowledge of the Associations’ lending processes and the business system(s) they support. Additionally, the Product Owner serves as the business expert in the design, development, and implementation of the business systems that support the Association’s accounting and loan servicing processes. 

They work closely with cross-functional teams, such as finance, accounting, treasury, operations, sales, compliance, legal, risk, marketing, and technology delivery teams, to ensure that the product meets the end user customer needs and business objectives. 

Our Product Owner is involved in all stages of the product lifecycle, from ideation and research, through to launch and post-launch analysis. They gather customer feedback and market data to inform product strategy and make data-driven decisions. Additionally, our Product Owner is responsible for defining and communicating product requirements, setting priorities, and managing the product roadmap.

How You Will Spend Your Time

• Works with key stakeholders to develop the long-term product strategy, vision and roadmap that aligns with association strategic imperatives and marketplace needs. 
• Develops industry awareness and relationships that help inform competitive strategies and future roadmap functionality. 
• Oversees the product development process, from ideation to post-production innovation, while emphasizing customer experience, process innovation, strategic functionality, innovation and return on investment. 
• Drives awareness of business system and process dependencies and facilitates resolution across business systems when necessary. 
• Participates in agile ceremonies such as planning, discovery, and retrospectives to ensure the delivery team has a shared understanding of product work. 
• Approves go-live and promotion to production schedules and testing sign-off. 
• Tracks and communicates progress, deadlines & constraints for product work. 
• Works closely with business stakeholders and Quality Assurance (QA) in developing user scenarios as needed.
• Monitors and analyzes product performance, including usage metrics, customer feedback, and competitive analysis. 
• Maintains the product backlog and evaluates business value of potential product enhancements. 
• Collaborates with stakeholders to create change management plans.

Minimum Education & Experience

Bachelor’s degree in business administration, finance, statistics, computer science, related field, or equivalent related professional experience; and possesses two (2) years of successful, relevant experience as described above with demonstrated project management and consultative skills. Demonstrated strong ability to manage expectations and meet firm deadlines and exceptional interpersonal communication skills. Product Owner certification preferred. Knowledge of and experience working with Fiserv DNA preferred. 

Mental & Physical Requirements

• Engage in telephone and face-to-face conversation to serve customers and give and receive information from staff, vendors, outside consultants, and the public. 
• Use a computer and similar office technology and tools. This involves reading the screen and keying/typing information. 
• Speak and make presentations to individuals or groups on technical subjects related to job. 
• Travel via auto or commercial transportation to carry out essential job responsibilities. 
• Successfully interact with and represent the organization to staff, officers, board members, customers, vendors, and/or the public at all levels. 
• Provide sound technical advice to leaders and other staff in the subject field(s) related to this position. 
• Understand and explain various subject matter and consulting concepts, programs, terminology, and methods. 
• Reason, judge, compare, calculate, evaluate, decide, and critique such information as written material, numerical data, responses to customer needs, and/or other related work activities. 
• Requirements of the job include the ability to do the work, with or without reasonable accommodations.
• It is the Association's policy to make reasonable accommodations for individuals with disabilities.